Dever Pest Control Privacy Policy

Effective Date: 01/01/2025

This Privacy Policy explains how Dever Pest Control ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information.

1. Information We Collect

We may collect the following types of personal information from you:

Contact Information: Name, phone number, email address, mailing address.

Service Information: Information related to pest control services provided, including service history, property information, and pest issues.

Payment Information: Credit card information, bank account details, and other payment-related information.

Communication Records: Records of your communications with us, such as phone calls, emails, and text messages.

Location Information: Location data may be collected if you provide consent or if it is necessary to provide services (e.g., scheduling appointments, determining service areas).

2. How We Collect Information

We collect information from you through various means, including:

Directly from you: When you contact us for a quote, schedule a service, make a payment, or communicate with us through any other channel.

Automatically: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, and browsing activity. 

Third parties: We may obtain information about you from third parties, such as credit bureaus, public records, and marketing partners.

3. How We Use Your Information

We use your personal information for various purposes, including:

Providing services: To schedule and perform pest control services, process payments, and communicate with you about your services.

Customer service: To respond to your inquiries, resolve issues, and provide support.

Marketing and communication: To send you promotional materials, newsletters, and other communications that may be of interest to you. You can opt-out of marketing communications at any time. 

Improving our services: To analyze customer data to improve our services, develop new products, and enhance customer satisfaction.

Compliance with legal obligations: To comply with applicable laws and regulations.

4. Disclosure of Your Information

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. 

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure. 

6. 10DLC Compliance

We are committed to complying with the 10DLC guidelines established by the Campaign Registry. We will:

Register our use cases:  We have registered our use cases with the Campaign Registry and will only send messages that fall within our registered use cases.

Obtain consent:  We will obtain prior express written consent from customers before sending any marketing or promotional text messages.

Provide clear opt-out instructions: We will include clear and conspicuous opt-out instructions in all text messages, allowing customers to easily unsubscribe from future messages.

Honor opt-out requests promptly: We will promptly honor all opt-out requests and maintain accurate records of opt-out requests.

Monitor message traffic:  We will monitor our message traffic for any signs of abuse or unauthorized use.

Maintain accurate records: We will maintain accurate records of all text message campaigns, including consent records, opt-out requests, and message content.

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. 

8. Your Rights

You may have certain rights regarding your personal information, such as the right to:

Access: Request access to the personal information we hold about you.

Correction: Request correction of any inaccurate or incomplete personal information. 

Deletion: Request deletion of your personal information in certain circumstances. 

Restriction: Request restriction of processing of your personal information in certain circumstances.

Data portability: Request portability of your personal information in certain circumstances.

Object: Object to the processing of your personal information in certain circumstances.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website. 

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: 

Email: info@deverpest.com

Call: Phone: (323) 313-0636